Shipping policy

SHIPMENT & DELIVERY

SHIPPING METHODS

Mde delivers parcels all over the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-orderable items

Mdefashion.com will process orders with pre-orderable items after the merchandise is delivered and available in stock.
Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped.
On regards of orders to be paid by bank transfer, payment is due within 48 working hours from the order’s placement.
Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.
Mdefashion.com cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.
In case the merchandise in pre-order fails in delivery, Mdefashion.com will promptly inform and refund customers.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

- Available merchandise will be shipped within 2 weeks from the order’s placement

- Pre-orderable items will be shipped right after items are available in stock.

Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, Mdefashion.com will deny such requests.

DELIVERY TIME

Mdefashion.com processes orders in Italy, Milan from Monday through Friday. Mdefashion.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
Mdefashion.com ships all over the world via DHL Express. Mdefashion.com cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to Mdefashion.com’s control.
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.

SHIPPING COSTS

Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.

ITALY

Express shipping cost is €10. For purchases over € 500 free shipping

EUROPEAN COUNTRIES

Express shipping cost is €20. For purchases over € 500 free shipping

Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Express shipping cost is € 30. For purchases over € 500 free shipping

JAPAN

Prices shown on the website for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is € 65. For purchases over € 1200 free shipping

SWITZERLAND

Prices shown on the website for Switzerland are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is €20. For purchases over € 500 free shipping

HONG KONG

Prices shown on the website for Hong Kong are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is € 35 each item for the shoes. For purchases over € 1500 free shipping

KOREA

Express shipping cost is € 35 each item for the shoes. For purchases over € 1200 free shipping

CHINA

Express shipping cost is € 35 each item for the shoes. For purchases over € 1200 free shipping

UNITES STATES OF AMERICA

Prices shown on the website for United States of America are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is € 35 each item for the shoes. For purchases over € 1200 free shipping

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).

AUSTRALIA

Express shipping cost is € 45 each item for the shoes. For purchases over € 1200free shipping

RUSSIA

Express shipping cost is € 45 each item for the shoes. For purchases over € 1200 free shipping

REST OF THE WORLD

Express shipping cost is €85 each item for the shoe. For purchases over € 1200 free shipping

-Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself. As the prices for non EU customers are off VAT.

SHIPMENT TRACKING

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

MDE insures each shipment from theft and accidental damages at no extra costs for customers.
Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
MDE carefully seals parcels with a customized adhesive tape with the logo of MDE
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact MDE at the e-mail address info@mdefashion.com.
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently MDE will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with MDE and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Mdefashion.com in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)

MDE informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.

SHIPPING PERFUMES

no shipping allowed outside Italy

AFGHANISTAN

AUSTRIA

BAHRAIN

BELGIUM

BULGARIA

CZECH REPUBLIC

DENMARK (GREENLAND EXCLUDED)

ESTONIA

FINLAND

FRANCE

GERMANY

GREECE

HUNGARY

ICELAND

IRAQ

IRELAND

ISRAEL

ITALY

KUWAIT

LATVIA

LIECHTENSTEIN

LITHUANIA

LUXEMBOURG

MALTA

MONACO

NETHERLANDS

POLAND

PORTUGAL (MADEIRA EXCLUDED)

SAN MARINO

SAUDI ARABIA

SLOVAKIA

SPAIN

SWEDEN

SWITZERLAND

UNITED ARAB EMIRATES

UNITED KINGDOM

UNITED STATES OF AMERICA

VATICAN CITY