Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@mdefashion.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@mdefashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
RETURNS AND REFUNDS
RETURN TERMS AND CONDITIONS
Customers can return their orders, entirely or partially, within 14 days from the delivery date. Items can be returned both for a size exchange or for a refund.
Items must be returned in their original conditions, with all labels attached and in the same box sent by MDE.
IMPORTANT: returned items must not have been worn, washed or altered. The shoes’ soles must be clean and must not show any signs of use.
For hygiene reasons, underwear and socks cannot be returned.
The Security Tag must still be intact and attached to returned items.
RETURN INSTRUCTIONS
If customers wish to return an item, they should send an e-mail to returns@mdefashion.com requesting a Return Authorization Number (RAN).
The request must include the following information:
- Order number
- Item code
- Reason for return
Our Customer Service will provide the necessary documents to proceed with the return.
Returns authorized by MDE must be sent from the same country the parcel was delivered to.
MDE reserves the right to refuse returns that have not been properly authorized or not sent in accordance with its return policy. In these cases, MDE can return the parcel to the sender at the original shipping address.
If MDE decides to accept an unauthorized return, 10% of the value of the item can be deducted from the refund.
RETURN SHIPPING COSTS
Please find MDE's return shipping costs for discounted items below:
- Italy: €10
- EU and UK: €20
- Rest of the world: €45
The above return shipping costs and import duty fees (when applied) will be deducted from the total amount of the refund.
REFUND POLICY
The refund of the returned item can be issued on the same day the parcel reaches the MDE warehouse, only once it has been reviewed by quality assurance.
For orders made by credit card, the amount should be available in 5 working days and will be visible in the card's bank statement. The time needed to process your refund may vary based on the payment method used.
Refunds of orders paid via PayPal, Alipay or bank transfer will be refunded on the same account used by the customer.
Refunds are made in the same currency the customer used to pay the order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.